Results

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Consumer protection

Questions and results

General issue

Results

Question reference

A Is it appropriate for the UK to restrict the hours that shops may open on Sunday?

UK question: 6.


B Do you think that the European Union has had any influence on the loosening of the Sunday trading regulations in the UK?

UK question: 27.


C Customers of mail order companies are permitted to return goods within seven working days, cancel the contract of sale and receive a full refund. Is this a good measure of consumer protection?

UK question: 4. The UK introduced regulations in 2000 to allow customers of mail order companies to return goods within seven working days, cancel the contract of sale and receive a full refund. Is this a good measure of consumer protection?

EU question: 3. Customers of mail order companies are permitted to return goods within seven working days, cancel the contract of sale and receive a full refund. Is this a good measure of consumer protection?


D Do you believe that airlines should be legally obliged to pay compensation to passengers when a flight is significantly delayed?

UK question: 47.

EU question: 40.


E Should roaming charges for mobile phones be subject to regulation?

UK question: 24. In 2008 roaming charges for UK mobile phone users making and receiving calls in Portugal were capped, which resulted in a considerable saving for most people. Do you think it is appropriate for the mobile phone providers to be regulated in this way?

EU question: 19. In 2008 roaming charges for French mobile phone users making and receiving calls in Portugal were capped, which resulted in a considerable saving for most people. Do you think it is appropriate for the mobile phone providers to be regulated in this way?


F Do you think common standards for products in terms of consumer safety, health or environmental requirements are a good idea?

UK question: 9.

EU question: 6.


G Should the European Union be involved in developing consumer protection law in the areas of price regulation, compensation, distance selling (mail, internet or telephone sales) and health and safety issues?

UK question: 49.

EU question: 42.


H Should the advertising of certain products be controlled by law?

UK question: 11.

EU question: 8.


I Is it reasonable for tobacco advertising to be banned?

UK question: 18. In 2005 the UK banned tobacco advertising. Do you think this is a reasonable measure for the government to take?

EU question: 15. For a number of years the advertising of tobacco products has been banned. Do you think this is a reasonable measure for the government of your home state to take?


J Is it appropriate for the European Union to issue regulations, enforceable across all member states, that prohibit or control the distribution and use of products that may be harmful to human health?

UK question: 39.

EU question: 32.


K What is the source of the regulation of tobacco advertising?

Abbreviations
ASH: Action on Smoking and Health
WHO: World Health Organisation
EU: European Union
NHS: National Health Service
Unicef: United Nations International Children’s Emergency Fund/United Nations Children’s Fund

UK question: 26. Which body issued the regulations that led to the UK banning tobacco advertising?

EU question: 21. Which body issued the regulations that led to the ban on tobacco advertising in your home state?


Analysis

Questions A and B are UK specific, but do have an European Union relevance, which will be detailed below. The first point to make however is that a little more research on behalf of the students involved would have led to a more precise question. This is because the question references the “UK”, when in fact legislation in this area comes from three different sources for each jurisdiction: England and Wales (Sunday Trading Act 1994), Northern Ireland (The Shops (Sunday Trading &c) (Northern Ireland) Order 1997) and Scotland (where opening hours are unregulated, but shop employees have the right to to refuse to work on Sundays via the Sunday Working (Scotland) Act 2003).

In general there are no provisions in EU legislation that have directly effected the UK (England and Wales, Northern Ireland, and Scotland) regulations on the hours that shops may open on Sundays. However, prior to the Sunday Trading Act 1994 several attempts1 were made by retailers to enable Sunday opening (where it was regulated) via the provisions of EU legislation, through the European Court of Justice. These relied on the free movement of goods requirements within the EC Treaty, specifically art 28 (formerly art 30), which place a prohibition on restrictions on imports.

The ECJ rejected these attempts to nullify national laws, finding that the Sunday trading restrictions were proportionate to their aims (employment protection and retaining a “day of rest”) and acted equally on domestic produce as well as imported goods.

The survey indicates an even split between those believing Sunday trading should be regulated and those that do not. While the majority believe that the EU has had no influence in this area of UK-wide legislation. However, it is argued2 that the large number of challenges to English law promoted by the retailers, and the pursuit of some of these cases to the ECJ, eventually persuaded the government to revise the Sunday trading laws as indicated above. At the same time it is likely that other pressures would have been, and no doubt were, exerted to relax these laws in a largely secular state, not least the profit motive of the retailers concerned:

“But here the approach of the ECJ was fully justified: there had to be a clear ruling if the UK Act, and others like it, was not to be silently repealed by those with the means and the motive to support near-continuous litigation before national courts”3

Questions C-G all address the support given to the measures within various legislation that the EU has developed for consumer protection across the member states. The general principles of these measures is to ensure a level playing field between producers and markets in different member states, and to intervene where the market has failed to deliver value to the end user via competition.

The distance selling regulations discussed in question C related in the UK to The Consumer Protection (Distance Selling) Regulations 2000, which implements Directive 97/7/EC a measure for the protection of consumers in distance selling contracts which should be implemented across all EU member states. Interpretation of these provisions in the English courts, and by advice from government departments, is that online auctions are exempt4 (2000 reg s5(f), Directive 97/7/EC art 3(1)) and that opening and inspection of the goods by the consumer does not bring about the end of the right to cancel the contract and return the goods.

Respondants to the survey overwhelmingly support the measure, with the EU participants being just a little short of unanimous.

Regulation (EC) No 261/2004 comes into play with question D, and concerns compensation payable to passengers in the event of denied boarding (over-booking), cancellation or of long delays.

A general exemption for the airlines in these regulations is that they are not obliged to pay compensation in the event of “extraordinary circumstances” (art 5(3)). From this perspective fog5 is considered “extraordinary circumstances” but the grounding of an aircraft due to a technical fault is not6. The European Court of Justice has additionally interpreted the regulations so as to award compensation to passengers of delayed fights (where the delay in arrival is three hours or more)7, although such is not provided for within the regulation. Without this ruling those subject to delays would only be entitled to the “right to care” provided for in art 9.

Again the poll results point to this being a popular measure, with three-quarters of respondents supporting it.

Mobile phone roaming charges within the EU were recently regulated with Regulation (EC) No 717/2007, by which the charges for incoming and outgoing calls to customers are capped. Recognising a shortcoming in this provision the European Commission has made further regulations controlling the pricing of SMS and data services.

Regulation of this area is an example of measures taken by the European Commission where it feels that “there is still evidence that the relationship between costs and prices is not such as would prevail in fully competitive markets”8 – competition and deregulation have not combined to the full advantage of the consumer. As the preamble to the regulation goes on to state the measure is aimed at facillitating communication between citizens to create a “social, educational and cultural”9 area within Europe – recognising the special nature of communications between the member states. It also aims to redress the balance between consumers and large telecomms operators, whom it sees as having “significant market power”10.

Over 90% of EU respondants and four-fifths of UK respondants believed that roaming charges should be regulated – however, there is no indication in the question as to whom should undertake such regulation. This issue is addressed below.

Question F addresses a fundamental issue of EU trade. That is whether standards can be developed for products so as to satisfy health and safety, and environmental concerns across all member states. Such provision would justify the free movement of goods, in the sense that there could be no barrier placed against them on the grounds that such concerns were not satisfied from one member state to another. Thankfully the EU has developed the ‘CE’ mark (“Conformité Européenne” – European Conformity – Directive 93/465/EEC) which should be familiar to citizens of the EU. This is a mandatory requirement for many products sold in the EU and EEA (eg toys, electrical goods, medical equipment, machinery, etc, but not automotive products, which have a separate scheme), a certification by the manufacturer that the product conforms to relevant Directives.

However the European Commission is also aware that the CE mark is misused, and may be placed on items that do not conform to standards, or do not require conformity11 – but such abuse is open to any kind of standard where an opportunity exists for the unscupulous to produce counterfeit or unsafe goods. Nevertheless, when purchasing from responsible retailers the mark does act as a guarantee of compliance with standards across all member states.

Although this measure is not identified as an EU-based regulation in the survey, it can clearly be identified that a very large proportion of respondants agree that common standards are a requirement for a properly functioning market – be that national, pan-European or even international.

The key question with these issues is whether the general public believes that they merit intervention on an EU level, or, as they may have assumed, such issues were dictated on a national level. For the EU respondants regulation by the European Union was not an issue, maintaining the high levels of support seen in the responses to questions C-F. But, the possible Euro-scepticism showed in the UK responses, where support drops away from the very high levels in the previous questions. At the same time 65% still see the value of the EU’s involvement in these areas.

As noted above, it is conceptually difficult to separate some of these issues from the European Union – in the sense that some of them are necessarily pan-European in their scope (the regulation of roaming charges and of airline passenger compensation). Common standards for products is a fundamental issue, when you have 27 states within a trade block – it would appear to be a very high burden for many manufacturers to have to appease the regulators in each state separately. Some may view such a burden as a benefit, in that it may block many imports and enhance the industry and employment prospects of their own states – it would certainly not only act upon imports from the EU, but upon those from across the globe that currently rely upon European conformity.

For the distance selling regulations, although usually applicable on a national level, it can be seen that these will also have an effect on transactions that occur cross-border within the EU, ie that a consumer in Portugal can buy from a retailer in Germany, and still have the same protection, in that they can return the goods within seven days (because this is an EU-wide measure).

It is certainly true that all of these measures could have been secured on a bi- or multilateral basis, between member states directly without the involvement of the EU. However, it seems unlikely that all 27 member states could have been persuaded to implement all of these measures. In the absence of a unanimous agreement this would have resulted in patchy implementation and lacked the certainty that businesses and citizens can currently rely upon.

Overall it is submitted that this EU legislation enhances the “common market” by making such work for consumers and businesses in that they have more choice of supplier (even across borders) and that they can rely on certain provisions and standards to protect their rights and assure safety, on a pan-European level. This must surely make for a more competitive market, such as that enjoyed in large countries or regional groups, that have similar provisions (ie the economies of scale available to consumers in the USA).

Collectively these provisions reveal the interrelated nature of regulation required to support what many people consider to be the core purpose, or even the only purpose, of the EU a “common market”. An additional benefit is that, as these standards and regulations are seen as being “international” in their scope, and have a large user base, they are adopted by other nations, or accepted as equivalent to the regulations in use in non-EU states. An example of this is that Turkey requires CE marking, but is not a member of the EU.

On their face questions H-K appear to concern tobacco-based products, but they have much wider application, and again, an EU-wide application which may be difficult to separate if we are to retain notions of a “common market”. However, first the question of tobacco advertising will be dealt with directly. At an EU level a prohibition has taken place in two stages, the Television Without Frontiers Directive12 and the Tobacco Advertising Directive13, these however do not necessarily have a national force, and allow member states to continue with poster site, cinema and sponsorship promotions that do not have cross border effect14. However many member states have taken the opportunity to enact their own legislation that enables a complete ban on all tobacco advertising and promotion. In the UK much of the legislation has been independent of the EU. The first round of restrictions came into force in 196515, when cigarette advertising was banned on television. Advertising for loose tobacco and cigars continued in this medium until 1991 (with the implementation of the Television Without Frontiers Directive). Finally all advertising and promotion was banned incrementally with the Tobacco Advertising and Promotion Act 200216.

So while over three-quarters of all respondents believe that a ban on tobacco advertising is reasonable, the actual sources of national legislation may vary. For the UK it is fair to say that the EU has had an influence on national legislation, and elsewhere the same is true, with legislatures taking advantage of EU Directives requiring some change in order to push through more stringent regulations of their own. However, outside of television, the main thrust for change has been national, rather than EU-based.

The wider area implicit in questions H-K is that of general product safety, particularly where human consumption is concerned. Two areas will be addressed here, with international, extra-EU scope. The first is the EU’s position on genetically modified organisms (GMO) and the second is the use of hormones in animals, both of which have led to a ban on products from certain states, principally the USA.

The challenge for regulators in the field of GMOs is to reassure the public about the possible risks of these foodstuffs, in the face of scientific uncertainty over their long term effects.17 To this end the EU has a three-pronged approach: regulation18 and authorisation for placing products on the market, labelling and traceability19. It effectively had a moratorium on the approval of new GMO-related products between 1998 and 2003, which brought the EU into conflict with other states, who appealed to the World Trade Organisation. The EU has however consistently argued that its aim is merely to properly examine any GMO product submitted for distribution in the EU, and on that basis it will conduct its own examination, not rely on the assurances of the USA and other exporters.

The current rules on GMOs in the EU are that unauthorised GMOs are completely banned, and that all use of authorised GMOs must have a traceable source and be labelled as being of GMO origin (where the GMO material consists of more than 0.9% of the product)20.

The second highlighted subject in this area is the routine use of hormones in animals raised for meat production. This issue again has brought the EU into conflict with the USA, because of the prohibition21 on use of certain (natural and synthetic) hormones, and because this in turn bars the importation of USA beef and animals treated with the hormones to the EU. The use of these hormones was not therapeutic, but to promote growth. In the latest round of this dispute the WTO Appellate Body found that the EU had a wide mandate to assess risk and scientific evidence, and could not be bound by mainstream theory, if there were minority views or other factors at hand.22 It had therefore effectively won its almost 30 year dispute with the USA – within which the USA had levied heavy import duties in retaliation for the EU’s stance.

Both of these issues call into question the means by which the EU uses science to justify what ordinarily may be political decisions. For example, the decision on labelling products containing GMOs does not relate to a risk assessment, but to the perception that EU citizens are wary of GMO products, and would wish to avoid them. The products may be allowed, but are stigmatised by labelling, and a de facto ban emerges as consumers reject the products.

Again issues arise over the “common market” function of the EU. Without a shared stance on these issues within the member states there would be clear risk of “contamination” were these products to be allowed into any single member state. Such a state may find many of its products on a banned list, and bring into question the very nature of the free movement of goods. Reflecting on this, it could well be the case that without a central body to oversee such matters a consensus would emerge. Since member states would not wish to run the risk that their products would be rejected by other member states that had stricter rules on these issues. As external EU suppliers of grain and soya Argentina and Brazil appear to have taken on such a rationale – in that they have restricted their planting of GMOs so as to satisfy the demand for exports to the EU23.

Overall the position of the respondents to this set of questions is that these areas of consumer protection, including health and safety matters, should be regulated, and that it is acceptable to a clear majority that such regulation be completed at an EU level.

 

1 Case C 169/91 Stoke-on-Trent City Council v B&Q plc, Case 145/88 Torfaen BC v B&Q plc and corresponding cases in the UK courts Wellingborough Borough Council v Payless DIY Limited [1990] 1 CMLR 773, Payless v Peterborough CC [1990] 2 CMLR 577.

2 Simon Deakin, Some Uses and Abuses of European Law, Cambridge Law Journal, Vol 52, No 3 (Nov 1993), 364-367.

3 Simon Deakin, 1993, 366.

4 A short guide for business on distance selling, 2.

5 Antonio Arenas and others v Iberia Lineas Aereas de España S.A unreported case in the Wandsworth County Court.

6 Case C-549/07, Wallentin-Hermann v. Alitalia – Linee Aeree Italiane SpA, ECJ.

7 Case C-402/07, Sturgeon v Condor Flugdienst GmbH; Case C-432/07 Bock v Air France SA

8 Preamble to Regulation (EC) No 717/2007 [1].

9 Preamble to Regulation (EC) No 717/2007 [2].

10 Preamble to Regulation (EC) No 717/2007 [5], [6], [12].

11 Questions in the European Parliament: Answer given by Mr Verheugen on behalf of the Commission

12 Television Without Frontiers Directive 89/552/EEC, arts 13 and 17(2).

13 Directive 2003/33/EC.

14 Preamble 2003/33/EC.

15 Television Act 1964.

16 Tobacco Advertising and Promotion Act 2002

17 Denise Prévost and geert van Calster, The EU legistlation regarding GMOs in its implications for trade, in Challenges and risks of genetically engineered organisms, OECD, 2004, 51.

18 Regulation EC 1829/2003.

19 Regulation EC 1830/2003.

20 Europa.eu: Rules on GMOs in the EU.

21 Directives 81/602/EEC, 88/146/EEC, 88/299/EEC, 96/22/EC and 2003/74/EC.

22 USA – Coninued Suspension, WT/D5320/16, (12 November 2008)

23 Economic impact of unapproved GMOs on EU feed imports and livestock production, European Commission: Directorate General for Agriculture and Rural Development, 2007.

 

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